Support
How can we help?
Quick answers below. For anything else, the founder’s inbox is orders@oxivue.com — typically a reply within one business day.
Frequently asked
The quick answers.
How long does the battery last?
About 7 hours of listening, 4 hours of calls, or 2 hours of video capture on a single charge of the ~300 mAh battery. A 15-minute top-up gets you through a full call.
Is it compatible with my phone?
Yes — iOS 14+ and Android 9+ via Bluetooth 5.4. The OXIVUE companion app is required for translation, AI voice assistant, and firmware updates.
Can I use prescription lenses?
Not in the Spring 2026 collection. All seven frames use interchangeable photochromic, sunglass, or clear lenses. Prescription compatibility is on the Season Two roadmap.
How does real-time translation work?
Wake the AI with a single tap or the wake word, speak naturally, and your counterpart hears the translation through the open-ear speakers. Dialogue mode translates both sides of a conversation without hand-held devices.
Is it water-resistant?
The M02C is IP65-rated — safe for sweat, rain, and splashes (not submersion). M08 / M08C / M08A carry splash resistance but are not rated for sustained wet conditions.
What's in the box?
Glasses, magnetic charging cable, hard carrying case, user manual, microfiber lens cloth. M02C includes the magnetic charging dock.
How do I return or exchange?
30-day hassle-free returns from the day of delivery. See the Return Policy for shipping instructions and refund timelines.
What's the warranty?
Two-year international warranty covering manufacturing defects. See the Warranty page for what's covered and how to file a claim.
After the sale
We’ve got you, long after checkout.
Every OXIVUE is backed by a 2-year warranty and easy 30-day returns. If anything ever feels off, a real person reads every message and replies within one business day.
Founder’s inbox · typical reply within one business day
The fine print, made plain