30-Day Home Try-On
If OXIVUE isn't the frame you hoped for, you have 30 days from delivery to return it for a full refund, provided it comes back undamaged and in original, resellable condition. No restocking fee. Return shipping is arranged and paid by the customer.
How to Return
- Email orders@oxivue.com with your order number. We'll reply within one business day with the return address and instructions.
- Pack the glasses, charging cable, and the hard carrying case in the original box. Lens cloth optional.
- Ship it back with any tracked, insured carrier of your choice — return shipping is at your expense — and keep your tracking number.
- We issue the refund to your original payment method within 5 business days of receiving the return.
What's Eligible
- Any OXIVUE frame in resellable condition (no visible wear on the lenses or temples, original box included).
- Unopened accessories.
What's Not Eligible
- Frames returned with damage — drops, scratches, water exposure beyond spec, or missing parts. Damaged returns are not eligible for a refund.
- Items returned after 30 days from delivery.
- Custom-engraved frames (currently Founder-tier only).
Exchanges
Want to swap lens types (photo ⇄ sun ⇄ clear) or trims (gold ⇄ silver)? Email us — exchanges are free within the 30-day window.
Warranty — 2 Years
Every OXIVUE frame is covered by a 2-year international warranty against manufacturing defects. If a hinge fails, a speaker dies, or the AI module misbehaves within 24 months of purchase, we repair or replace it — free of charge. Accidental damage (drops, spills) is not covered but is eligible for a discounted out-of-warranty repair.